My job is doing simple tech support, usually over the phone. I started this back in June 2015, about a month before this story went out. So it’s not difficult to figure out where the inspiration came from.
As for the content, in retrospect some things are weird. I don’t think any tech-support company would supply all their workers, especially new arrivals, with a well-made oak desk. If you’re a christian-style angel with large white wings and all, a high-backed chair would probably be quite uncomfortable, even if accommodation had been made to fit your wings. A low-backed chair or a stool would be better with regards to your wings, though maybe not so much for your back, if angels need to concern themselves with that.